You can get in touch with us in a number of ways. Whichever way you contact us, we will do our utmost to respond to you quickly and deal with your query efficiently.
To book an appointment, register for an event or arrange an event call our customer services team,
08000 85 85 90
If your enquiry is about booking or rearranging an appointment with one of our advisers:
If your enquiry is about an event:
Write to us at:
Lighthouse Financial Advice Limited
Hunns Mere Way
If you have a complaint
We take care to provide the highest standards of advice and service. However, should you wish to make a complaint, please call our Client Liaison Team on 08000 85 85 93 or write to them at Highbank House, Exchange Street, Stockport, SK3 0ET.
We will investigate the matter in line with our procedures and in accordance with the FCA Rules and will report back to you with our findings.
If you are unhappy with the outcome you can take your complaint to the Financial Ombudsman Service:
- Call 0800 023 4 567 Monday to Friday – 8am to 8pm, Saturday – 9am to 1pm. Calls to this number are normally free for people ringing from a "fixed line" phone – but charges may apply if you call from a mobile phone.
- Or call 0300 123 9 123. Calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs.
- Or email: firstname.lastname@example.org.
For further information go to: www.financial-ombudsman.org.uk/consumer/complaints.htm.
We are covered by the Financial Services Compensation Scheme (FSCS). If you make a valid claim against us about advice we have given and we are unable to meet our liabilities in full, you may be entitled to compensation from the FSCS. The FSCS provides protection against an authorised investment firm going out of business. Please note that the Financial Services Compensation Scheme does not cover advice relating to offshore investments.
Registered in England No. 04795080.
Registered Office: 26 Throgmorton Street, London, EC2N 2AN.
Lighthouse Financial Advice Limited is an appointed representative of
Lighthouse Advisory Services Limited which is authorised
and regulated by the Financial Conduct Authority.
Lighthouse Financial Advice Limited is a wholly owned subsidiary of Lighthouse Group plc.